Service Providers

Template letters for dealing with shops, banks, insurance companies and other service providers. Topics include complaints, claims, orders, negotiations and requesting better rates or terms.

A Letter to Get a Better Rate or Tariff

Use a well-written letter to negotiate lower rates with your suppliers and actually get better deals.

Complaining to a Shop or Restaurant by Letter

Here's how to write an effective complaint letter to a shop or restaurant when things go wrong.

Complaint About Work Carried Out

Send a written complaint letter if work doesn't meet your agreement, know your rights, and consider withholding payment until it's fixed.

Complimenting a Shop or Restaurant by Letter

Write a thank you letter to recognize great service at a shop or restaurant and show staff their effort truly matters.

Confirming an Order via Letter

How to write an order confirmation letter that includes all the details customers and businesses need to stay on the same page.

Letter to a Parent from a Teacher

A teacher's guide to writing effective letters to parents about absences, behaviour, achievements, or permission requests.

Letter to Bank Regarding Unfair Charges

Get your money back from your bank by writing a complaint letter about unfair charges on your account.

Letter to Insurance Company Placing a Claim

How to write an insurance claim letter with the right supporting documents to get your claim processed quickly.

Questionnaire: Are Your Service Letters Clear?

Test whether your letters to service providers are clear enough to get problems solved faster with this quick questionnaire.

Request for a Quote (Household Jobs)

Get a written quote from a tradesperson before they start work on your home to protect yourself from surprise costs.