General Rules

Master the fundamental rules of letter writing, from correct formatting to appropriate tone. Learn the conventions that make your correspondence clear, professional, and well-received.

'Call to Action' in Letters

‘Call to action’ is a phrase often associated with the business world but simply means asking readers to complete a certain action when finished with a l...

Grammar, Spelling and Punctuation

No matter that you've addressed a letter correctly or even if the content is important, interesting or entertaining - all your efforts could be disregarded t...

How to Address Someone in a Letter

The main 'rules' associated with how to address someone at the opening of a letter mainly fall into two categories. Those being whether or not you're writing...

How to Write a Memo

The term ‘memo’ is an abbreviation of ‘memorandum’ which derives from the Latin meaning ‘a thing to be remembered’. Prior to the use of computer...

How to Write an Email

As with mobile phones many people would be lost without the instant communication offered to them by e-mail. Electronic communication has revolutionised most...

Letter Writing Styles

If you have ever written a letter of complaint to a company and then read it back to yourself, you'll have probably been surprised at how the letter comes ac...

Planning a Letter

Before you even put pen to paper, it's important that you give some thought as to how you want to structure your letter. Consider the content - what is it yo...

Questionnaire: How Well Do You Communicate in a Letter?

It can be very easy to assume that you write a good letter, after all everything you write makes sense when you write it. But do those who receive your lette...

Questionnaire: Is Your Vocabulary Appropriate for Recipients?

Matching chosen vocabulary to the language skills of the reader is essential for a written communication to be understood. Letters in particular require appr...

The Layout of a Letter

There are many components that make up a successful layout of a letter and they can vary to a certain degree, depending on the nature of the letter itself an...

Writing an Effective Letter of Complaint

Writing a letter of complaint is a great way to let a person or organisation know that you were disappointed with the goods or services that they provide. Ho...