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Letter of Thanks Complimenting on a Service

By: Jeff Durham - Updated: 15 Sep 2010 | comments*Discuss
 
Letter Of Thanks Writing Letter To

These days people who go on holiday demand a high level of both quality of product and service. Whether you choose to go for a weekend break by the seaside in the UK, or jet off on an all-inclusive holiday to the Caribbean, you expect value for money and a good level of service and quality, as that stated in a holiday brochure or advertisement.

Fortunately, most of the time, we are not disappointed. If you book 5 star luxury, you expect simply that, i.e. the very best, but whatever the cost and style of your holiday, you need to feel that it has been money well spent.

Quite often, we simply return from holiday having had an enjoyable time and then move on looking towards the next one. Usually, before a few weeks have passed by, we’re back at work in our daily grind counting down the days to the next holiday adventure and only remember the previous one when we pull out the photos many months ahead.

However, if you have experienced a truly spectacular holiday with outstanding standards of quality or service, regardless of cost, it is very rewarding for the people who were responsible for enabling you to have that experience, to receive a letter from you expressing your gratitude.

Why Write a Letter to Complement a Service?

As we all know, people who work in the travel, hospitality and catering industries tend to work extremely long hours and often for not a great deal of pay so a letter of thanks from a holidaymaker will be so rewarding to them. Not only that, by acknowledging the importance of the work they do, it will ensure that they’re likely to strive to even exceed the high standards of service they pride themselves on for the benefit of others who follow you and, perhaps, even encourage you to go back there yourself.

A kind letter of thanks costs you nothing except a little of your time and the price of a stamp but it can mean so much more to the person receiving it.

Here’s an example of how you might write such a letter.

Dear Senor Garcia,

I was hoping that you could kindly pass on my utmost gratitude for the outstanding hospitality that was shown to my family by Juan Marco who works as a waiter in your hotel bar.

From the very first day, when Juan greeted us all with a friendly smile, the service he provided was first class. Even during the evenings when the bar got extremely busy, Juan never got flustered and showed total dedication and commitment to his duties and treated everyone to the same high standard of service whether it was for a party of people who were ordering 10 cocktails or to our young daughter of 10 years old who simply wanted an ice cream – Juan was excellent.

How Juan kept up his sense of humour, enthusiasm and energy levels is beyond my belief. Although we saw other waiters throughout the day, Juan never seemed to be off duty and I’m sure he must work very long hours. However, he truly is a credit to your hotel and he fully epitomises what 5 star service is all about.

Please pass on our thanks to him once again and I hope you will be able to offer him some kind of accolade for his tremendous efforts in making our holiday with you so enjoyable. We hope to return again in the not too distant future.

Yours sincerely,

John Logan

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