What this tool does

This interactive tool creates a professional letter to notify your customers that your business is closing down. You provide key details like your closure date and what customers need to know, and the tool produces a properly formatted notification letter.

The letter thanks customers for their support, explains the closure clearly, and covers practical matters like outstanding orders or refunds. It saves you time whilst ensuring you communicate this difficult news professionally and considerately.

When to use it

Use this tool when you need to inform customers about your business closure, whether it is permanent closure, relocation, or selling to new owners. It works for any type of business, from retail shops and restaurants to service providers and online stores.

The tool is particularly helpful when you want to maintain goodwill during closure, ensure customers understand what happens next with their orders or accounts, and leave a positive final impression with people who have supported your business.

How it works

You answer seven straightforward questions about your business name, closure date, the reason for closing (optional), what customers need to know, and your preferred tone. The tool then generates a complete letter that you can print on letterhead, email to customers, or post on your website.

The whole process takes about two minutes, and nothing you enter is saved. You do not need to create an account, and you can generate as many versions as you need until the letter feels right for your situation.