Home > Service Providers > Complaining to a Shop or Restaurant by Letter

Complaining to a Shop or Restaurant by Letter

By: Jeff Durham - Updated: 25 Aug 2012 | comments*Discuss
 
Complaints About Shoddy Goods Damaged

Occasionally we have all been in the situation where we have bought something from a shop or had a meal in a restaurant only to subsequently find that what we purchased didn’t live up to our expectations.

In most cases, this can easily be resolved. If you’ve bought something from a shop and found the goods to be faulty, damaged or not as described when you bought them, you can simply take or send them back to the store and they will either replace them or offer you a full refund. Likewise, if you go to a restaurant and your meal wasn’t what you ordered or there is something wrong with it, you simply call for the waiter who will replace the meal or offer you a refund.

However, there are some occasions where disagreements might ensue and you might need to put your complaint in writing.

How to Write The Letter

When writing the letter your tone should be polite but firm. You should always state the date you bought the item, what store you bought it from (if, say, you are writing to the head office of a large chain of stores), tell them what the problem is or what might have occurred before you had to resort to sending a written complaint, what you would like the outcome to be and also include a copy of the receipt).

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
Why not be the first to leave a comment for discussion, ask for advice or share your story...

If you'd like to ask a question one of our experts (workload permitting) or a helpful reader hopefully can help you... We also love comments and interesting stories

Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
  • zeco
    Re: Letter Announcing a Death
    I want to write a letter to our clients informing them of the death of our managing partner.
    24 September 2018
  • nickyy
    Re: Writing a Letter of Complaint to Your Bank
    my draughter phone was stolen recent she had mobile banking and apple pay fraud was commit using the phone and…
    12 September 2018
  • garbulinskiyvasiliy2
    Re: Letter Writing Styles
    Hello mr. president juncker European Union history of Europe - Asia on a sort of Prince Kyi, Cheek,…
    6 September 2018
  • garbulinskiyvasiliy2
    Re: Letter Writing Styles
    European Union history of Europe - Asia on a sort of Prince Kyi, Cheek, Horeb Lybed Here short explanation that the name of…
    6 September 2018
  • garbulinskiyvasiliy2
    Re: How to Write an Open Letter
    European Union history of Europe - Asia on a sort of Prince Kyi, Cheek, Horeb Lybed Here short explanation that the name of…
    6 September 2018
  • Darakhshan
    Re: Letter Thanking a Doctor or Hospital Staff Following Care
    I can't tell you that how much you helped me by this letter ...
    4 September 2018
  • QuestionsQuestions
    Re: Letter to Neighbours Regarding Building Work
    I live in a semi detached house. It has a double story extension which has a shared roof gully connecting the…
    30 August 2018
  • LetterExpert
    Re: Writing to Your MP
    Akhil - Your Question:I want to write an requesting letter for mp to village development program in my village how to write an superb letter<
    6 August 2018
  • Akhil
    Re: Writing to Your MP
    I want to write an requesting letter for mp to village development program in my village how to write an superb letter
    3 August 2018
  • Nakamwe
    Re: Letter of Complaint to the Council
    Please help me write the letter to my council urging them to build a playground for children Thank you
    2 August 2018