Home > Service Providers > Complaining to a Shop or Restaurant by Letter

Complaining to a Shop or Restaurant by Letter

By: Jeff Durham - Updated: 25 Aug 2012 | comments*Discuss
 
Complaints About Shoddy Goods Damaged

Occasionally we have all been in the situation where we have bought something from a shop or had a meal in a restaurant only to subsequently find that what we purchased didn’t live up to our expectations.

In most cases, this can easily be resolved. If you’ve bought something from a shop and found the goods to be faulty, damaged or not as described when you bought them, you can simply take or send them back to the store and they will either replace them or offer you a full refund. Likewise, if you go to a restaurant and your meal wasn’t what you ordered or there is something wrong with it, you simply call for the waiter who will replace the meal or offer you a refund.

However, there are some occasions where disagreements might ensue and you might need to put your complaint in writing.

How to Write The Letter

When writing the letter your tone should be polite but firm. You should always state the date you bought the item, what store you bought it from (if, say, you are writing to the head office of a large chain of stores), tell them what the problem is or what might have occurred before you had to resort to sending a written complaint, what you would like the outcome to be and also include a copy of the receipt).

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
Why not be the first to leave a comment for discussion, ask for advice or share your story...

If you'd like to ask a question one of our experts (workload permitting) or a helpful reader hopefully can help you... We also love comments and interesting stories

Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
  • Fat Cock
    Re: How to Write an Open Letter
    ? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS? AMOGUS?…
    25 February 2021
  • alex
    Re: Writing to Your MP
    i dont want a heath passport to travel its human rights
    22 February 2021
  • Segun
    Re: Letter Notifying of a Name Change
    I want to change my old name to the new name and i want to upgrade my account from lower withdrawal limit to high withdrawal…
    26 January 2021
  • Nana 1
    Re: Writing to Your MP
    I want to write to my MP to assist me to get opportunity into the Ghana police service
    12 December 2020
  • Obidon
    Re: Letter of Complaint to the Council
    Pls I need a letter of complaint to the government about a man that built fence on a major road that the government should…
    12 December 2020
  • Pipi
    Re: Writing to Your MP
    am writing to my mp to help me get a job at the ghana security agency either police, fire service or immigration
    8 December 2020
  • ambui
    Re: Writing to Your MP
    i grateful and delighted for the simple letter
    16 November 2020
  • Min
    Re: How to Write an Open Letter
    I really thank you for helping me create an open letter. It's for my schoolwork but still I want to impress my teacher like a thank…
    13 November 2020
  • De gentle
    Re: Writing to Your MP
    I want to write a letter to my mp for assisting me to shs
    12 November 2020
  • Shaggy1
    Re: Letter Announcing a Death
    I want to make Anoucement of my party member mother death
    6 November 2020